Support for your concerns

To ensure that you are always up and running, REFU offers you support during every project phase.

Questions about the product? We provide competent advice.

We are with you throughout your project lifecycle. Right from the inception stage of your project through commissioning, maintenance until end of life. Our team can support you with design advice on your system, maintenance suggestions, trainings on the product and even supply of spare parts as required. The REFU team is always there for you with their expert and personal advice.
EFU stands for short response times and uncomplicated help, which is only a phone call or an e-mail away.

Our customer center can be reached by phone from Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 4 pm at +49 7121 4332 0. The team headed by Ms. Sidiropulos will be happy to deal with your enquiry regarding orders, deliveries or invoices in a timely manner.

If you have any technical questions about our products, our technical support is available at the same time under +49 7121 4332 333.

 

Complaint necessary? We are here.

Despite the best development and quality control practices, if you receive a defective device  you will receive our utmost care and personal attention until your problem is resolved and our product is doing what it does best - fulfill your power conversion need! We take our products and processes very seriously and assure you that defect will be resolved as quickly and efficiently as possible. Please contact our service department at +49 7121 4332 202.
For our solar inverters you also have the possibility to use our online service form. We will get in contact with you as soon as possible to resolve your query.

 

Older equipment? We let you know, who to contact.

Do you have a problem with a solar inverter delivered before the end of 2015?<br /> Service and warranty processing of solar inverters delivered before the end of 2015 under the brand name of AEI Power GmbH, REFUsol GmbH or REFU Elektronik GmbH  is the responsibility of AEI Power GmbH. For your service needs of these products, please reach out to the following:

AEI Power GmbH

Uracher Str. 91

D-72555 Metzingen

Phone Service Solar: +49 7123 969 202

www.advanced-energy.de

Thank you very much.